Beware

I found these guys to have a complete lack of transparency about what they do, how they operate and what they charge. They advertise the availablity of rates as low as 4.5% to suck people in, but who gets these. My loan was submitted to a single lender whose lowest rate is 8%. I was not given options, alternatives or an explanation. Most importantly when the loan details came through there was 10% of the loan value added onto the loan, which it turns out is their fee. Never once was this 'fee' disclosed in email or our phone conversation. Overall I found these guys highly unprofessional and would highly recommend avoiding them at all costs. Update:Despite the claim below that the fee was outlined in correspondence, I have reviewed all emails for a 3rd time and find no evidence to support this claim. I also asked the broker to show me where this was outlined and received no response to this enquiry.