Positive Group Australia Pty Ltd (Positive Group) ACN 610 067 715 is a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. Australian Credit Licence Number 484982.
This Credit Guide contains information to help you in deciding whether to engage Positive Group and its related entities Positive Lending Solutions Pty Ltd and Positive Home Loans Pty Ltd, to provide you with Credit Assistance.
We provide assistance with obtaining secured and unsecured finance via our panel of accredited financiers. We refer to this as providing credit assistance.
We assess the needs of every client on an individual basis. From our large panel, below is the top 6 lenders whose products are commonly most suitable for our clients:
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. To help us determine a credit is not unsuitable we must make an assessment that :
Once we have completed our assessment, we will then use our broking expertise to find a product from our panel of financiers that meets your stated requirements and objectives.
If we provide you with credit assistance, you can request a copy of this Preliminary Assessment on how we determined that any credit contract we assisted you with was not unsuitable for you. You may request this report up to 7 years after we provided you with this assistance. We will provide a copy of the assessment within 7 business days if we provided the assistance less than 2 years from your request. Otherwise, we will provide the copy within 21 business days.
Positive Group and/or its employees, or Directors, or its related entities, may receive commissions from a credit provider where we have provided credit assistance to the applicant. These commissions are not fees payable by you.
This commission may at times be passed on in full, or in part, to our related entities.
In certain cases, some lenders may also provide additional
incentives to Positive Group. These incentives may be in the form of volume bonuses, conferences, training and marketing allowances, or other forms of incentives. The possible incentives are not ascertainable at this time.
For more information relating to how the commission is calculated, including a reasonable estimate of commission payable, please ask us. Full details will also be provided in the Credit Proposal Disclosure Document we provide if we submit a loan application to a financier on your behalf.
In some cases, your business may have been referred to us from a third party. Positive Group deals with both regulated and non-regulated third-party referrers. Where this happens, we may pay a referral fee to these parties. If we do pay a referral fee, then: 1) the should have told you about this; and 2) we will either disclose the actual fee in the Credit Proposal Disclosure Document we send to you or we will instruct you that, if you want to know, you can ask us about the fees and we will tell you how much was paid and how it was worked out.
While we have other services in our business that would benefit our clients, you are under no obligation to use these services.
At Positive Group, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
If at any time you feel we have not met your expectations, or you have a complaint about our service, please contact us and speak to a manager so we can work towards a fair resolution.
If you are not satisfied with the response you receive, you may formally lodge your complaint with a complaints officer in our Internal Dispute Resolution Team. We have three ways you can contact our complaints officers:
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 business days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can lodge a complaint with the Australian Financial
Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolutions that are free to consumers. AFCA can be contacted by:
Before we provide you with credit assistance, we must provide you with a Credit Quote. This quote details the fee that may be payable by you, to us, in return for the credit assistance we have provided.
The maximum fee we will charge for providing credit assistance is $8,000 inclusive of GST. In most cases, the fee will be included in the finance amount of your loan and will be shown on the loan contract, unless you instruct us otherwise. This fee is only payable once per credit contract where we have provided credit assistance. In the event your loan application is declined, or you choose not to accept an approval offer, the fee is not payable. Before you accept and sign any loan contract, the exact amount of the fee applicable to the assistance we have provided will be fully disclosed. If you have any questions relating to this fee, please ask.