Mucked around endlessly

So after a month of being not prioritised,I was finally "approved and told in writing,not pre-Approved,,approved told congratulations You may look for cars and get back to me when you find one ! So a week goes past I'm looking for cars then I get a phone call saying I need to give them proof of a rental ledger I'm like,"What""why now" I could have been in the middle of purchasing a car how embarrassing ???? so I had to muck around get this ledger and a letter stating I live here..which I did and a ledger..so I provided then was told,,no I need to provide a lease agreement..seriously all this after being approved...then I was treated like a liar told that I hadnt given right information as my rental office was closed due to flooding...they didn't believe me,when I was trying to explain I got hung up on by David,I spoke to a really nice man on Friday who understood my frustration,but unfortunately too little to late..have Bern mucked around for over a month now and I give up!! Too much of a muck around...thought they gave pensioners and low income people a fair go but nope! Was treated like a nothing and the lending Manager wouldn't even speak to me in the end..only emails ( didn't want to bother with me) very disappointed to say the least if your on a pension etc don't bother!! Your not a priority!! Glad I didn't go to Grafton to pick up a car I would have had to come back empty handed and very embarrassed